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We are looking for volunteers to support staff to ensure the smooth daily running of Bethany House, our 28 person emergency resettlement unit in Leith.


General responsibilities

> Supporting the staff team in giving quality support to residents.

  • Participating in recreational activities with residents and staff and befriending residents.
  • Recording & updating contact files and other relevant documentation as appropriate.
  • General administrative duties, including answering phones and taking messages.
  • Organising and record medication, finances, and various unit Health & Safety requirements as delegated within the team.

> The volunteer will never be ultimately responsible and is there to support the team. They should, however, respond with care, sensitivity and understanding to the issues, concerns and complex situations that residents experience and share.
> The volunteer should also ensure the safety of the community by adhering to visiting procedures and reporting concerns regarding residents’ wellbeing to the appropriate staff member. Personal disclosures by residents should be referred to the wider team as Bethany makes use of additional professional services, particularly in very sensitive matters.
The volunteer should consult with their supervisor regarding training needs and receive monthly supervision where they should engage fully. There is mandatory training that the volunteer must complete at induction, and additional training may become necessary going forward.

Important pre-requisites for the role

> Good general standard of education and knowledge of Microsoft Office packages.
> Experience of providing general support to vulnerable people.
> This role is emotionally strenuous and the volunteer should be aware of this. The volunteer should mindful of personal wellbeing, appropriate boundaries and the limitations of the role, remembering that emotional and physical safety is of paramount importance.
> The volunteer should be able to develop strong, healthy and appropriate relationships with colleagues, so the ability to work as part of a team is essential.
> An interest and some understanding of homelessness, mental health issues, addiction problems and chaotic behaviour is desirable.
> An ability to maintain clear & accurate records and paperwork and to be organised is vital.
The volunteer must be in agreement with the vision and values of Bethany and able to show God’s love in action as an outworking of personal Christian faith.


Bethany House
12 Couper Street

Pattern of hours: Shifts are long, but worked on a two day on two day off basis, e.g. work 8.45 – 9pm Monday and Tuesday, have Wednesday and Thursday off, work Friday and Saturday, have Sunday and Monday off etc. Sundays are 8-hour shifts.


Role description

Please contact to request an application form.

Apply Now

As Bethany is a Christian organisation applicants interested should be in sympathy with and accept the mission, vision and values of the organisation.

Please send your application to

CVs will not be accepted as a substitute for an application form
Email Application